Terms of Service

1. Overview & Agreement to Terms

By accessing or using TurboLoad ("TurboLoad: Core Web Vitals & AI Theme Fixer"), you agree to be bound by these Terms of Service. These terms form a legally binding agreement between you ("Merchant", "you") and TurboLoad ("Service", "we", "us"). If you do not agree to these terms, do not install or use the Service.

2. TurboLoad Services

TurboLoad provides Shopify storefront telemetry, slow-app attribution, automated script deferral, and an isolated draft sandbox theme remediation suite. We aim to identify and optimize storefront speed, Core Web Vitals, and resource bottlenecks without disrupting live store operations.

3. Theme App Extension Architecture & Draft Sandbox Safety (Shopify Compliance)

In strict compliance with Shopify Partner Guidelines and Storefront Integrity policies:

• Theme App Extensions Only on Live Stores: All real-time storefront telemetry, resource timing, and non-destructive script deferrals on your active, published storefront execute strictly via official Shopify Theme App Extensions (app embed blocks). TurboLoad never writes or injects persistent code into your live published theme files.
• Isolated Draft Sandboxing: Any automated code remediation, AST Liquid restructuring, preconnect injection, or asset prioritization performed by the TurboLoad Theme Fixer operates exclusively within a cloned, unpublished draft sandbox theme (e.g. [TurboLoad Remediation] <Theme Name>) created with explicit merchant consent.
• Merchant Publishing Control: Under no circumstances does TurboLoad publish, overwrite, or replace a live theme automatically. The Merchant maintains sole, unilateral discretion to inspect file diffs, test Shopify preview URLs, and approve live publishing.

4. Performance Modeling, Estimates & Financial Disclaimers (Gate 1.1.4 Compliance)

All speed scores, Core Web Vitals measurements (LCP, INP, CLS), and app latency attributions provided by TurboLoad are computed from real-user storefront telemetry, ShopifyQL datasets, and Google Chrome User Experience Report (CrUX) standards.

Estimation Notice & Non-Warranty: Any figures regarding "Estimated Revenue Recovery", "Potential Sales Impact", or "Conversion Lift" displayed within TurboLoad are statistical models and diagnostic approximations derived from published eCommerce benchmark studies (including research from Google and Deloitte Digital). They are provided for analytical guidance and prioritization only.

NO GUARANTEE OF FINANCIAL RESULTS: TurboLoad makes no representations, warranties, or guarantees that optimizing storefront speed will result in increased sales, higher revenue, enhanced search engine rankings, or reduced advertising acquisition costs. Merchant acknowledges that real-world conversion rates depend on factors beyond site speed, including product pricing, merchandising, marketing campaigns, and seasonal demand.

5. Shopify App Store Billing & Subscription Terms

TurboLoad operates on a predictable monthly subscription model billed directly through Shopify unified billing. We offer an unrestricted 15-day free trial on monthly plans. Non-expiring theme fixer credit packs may be purchased separately as one-time charges through Shopify Billing API. All charges conform to Shopify Partner billing rules.

6. Storefront Telemetry & Shopper Privacy

Our telemetry guarantees zero shopper Personally Identifiable Information (PII) collection. We record anonymous, technical resource timing events and Web Vitals metrics via the browser's standard PerformanceObserver and sendBeacon APIs. TurboLoad does not use cross-site trackers, cookies, or browser fingerprinting.

7. Merchant Intellectual Property & Code Rights

You retain 100% full ownership and intellectual property rights to your store's theme code, branding, and content. TurboLoad claims no ownership or proprietary license over your original, modified, or draft theme assets.

8. Platform Reporting Latency Disclaimers

Metrics utilizing ShopifyQL and Google Core Web Vitals field data are subject to rolling aggregation windows (typically 24–36 hours for Shopify RUM and 28 days for Google CrUX). TurboLoad is not responsible for platform-level latency or upstream reporting delays.

9. Limitation of Liability

TurboLoad is provided "as is" and "as available" without warranties of any kind, whether express or implied. In no event shall TurboLoad, its directors, employees, or partners be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation damages for loss of profits, goodwill, data, or business interruptions.

10. Cancellation & Uninstallation

You may cancel your subscription or uninstall TurboLoad at any time via your Shopify Admin apps settings. Uninstallation immediately disables all storefront app embeds with zero residual code. Any draft sandbox themes created in your theme library remain under your control and may be kept or deleted at your discretion.

11. Contact & Support

Have questions regarding these Terms or our architecture? Reach our engineering and compliance team anytime at support@turboload.ai.