Merchant Help Center
1. Quick Start Guide
Get started with a 2-minute installation process. Activate the TurboLoad theme extension to instantly perform your initial performance audit.
2. Draft Theme Sandbox Workflow
Learn how TurboLoad tests optimization fixes in an isolated sandbox theme before publishing, keeping your live storefront completely safe from breakages.
3. Core Web Vitals Explained
Understand LCP, INP, and CLS benchmarks. Learn why ShopifyQL and Google Core Web Vitals often have a 24-36h field data reporting latency.
4. App Attribution & Script Optimization FAQs
Identify slow third-party apps easily. Exclude critical scripts from optimization via the window.__speedscoreExclude global variable.
5. Billing & Theme Fixer Credit Packs
Match with a plan that fits your Shopify scale. Take advantage of our 15-day free trial. Leftover Theme Fixer credits automatically roll over.
6. Troubleshooting Common Issues
Tips for verifying your extension embed, analyzing cache behavior, and resolving conflicts with third-party themes.
7. Contact Support
Have questions or need assistance? Contact our support team anytime at support@turboload.ai.