Privacy Policy
1. Privacy Commitment & Architecture Overview
At TurboLoad, your privacy and your shoppers' privacy is paramount. Our architecture is designed from the ground up to respect user confidentiality by minimizing data collection and ensuring strong security standards.
2. Zero Shopper PII Telemetry
We guarantee zero shopper Personally Identifiable Information (PII) is ever collected. No names, emails, IPs, or cookies are stored. Our service relies purely on technical performance metrics (e.g., passive telemetry).
3. Merchant Store Data Handled
We only store necessary merchant metadata: Shopify domain, plan name, theme IDs for sandboxing, and aggregated Core Web Vitals metrics.
4. AI Privacy Hygiene & Data Minimization
All OpenAI calls compress telemetry and strictly scrub all store identifiers. No customer data or PII is ever sent to LLMs or AI providers.
5. Compliance with Privacy Laws & Shopify Requirements
TurboLoad is fully compliant with GDPR and CCPA/CPRA frameworks. We handle all Shopify mandatory compliance webhooks (Customer Redact, Shop Redact, Customer Data Request) automatically.
6. Data Security, Encryption at Rest & Retention Schedules
We encrypt sensitive data at rest and in transit. Standard telemetry data is retained securely following standard schedules, after which it is anonymized or permanently deleted.
7. Merchant Rights & Data Controls
Merchants hold the right to access, export, and delete their stored data at any point. You maintain control over how your data is processed.
8. Contact Support
Have questions or need assistance? Contact our support team anytime at support@turboload.ai.